• By leveraging real-time feedback from patient experience forms, MeHEDI identifies areas of care that require improvement, helping healthcare professionals and hospitals improve patient satisfaction and care.
• Facilities can benchmark their performance against Key Performance Indicators (currently focusing on patient satisfaction and wait times) to track improvements and guide quality enhancement initiatives.

• Don’t enter sensitive or potentially identifiable information. Any comments entered could be seen and used by the app owners for improvement of the app, although they don’t publicly appear on the app’s platform in a way that identifies the comments’ owners.
• The insights provided by MeHEDI are contingent upon the quality of the data entered. Inaccurate data can lead to incorrect conclusions and actions.
• The app currently focuses on Italy and currently doesn’t cover other countries.
• While informative, the outputs of the AI algorithms used (e.g., sentiment analysis of users’ comments using natural language processing, prediction of next week’s patient satisfaction) aren’t always accurate.

Although this app isn’t peer-reviewed, Luca Alessandro Cappellini, a medical doctor and radiology resident, was involved in the creation of this app. Future updates will include feedback from initial users and healthcare professionals, as well as measures of its effectiveness (e.g., patient satisfaction and wait times before and after using this app for a specific period of time).

I’m Matteo Ballabio, a Biomedical and Management Engineer. I, along with Luca Alessandro Cappellini (a medical doctor and radiology resident) and Federico Facoetti (Engineering and Management for Health), created this app to enhance patient experience and hospital operations/economics.

In the future, I plan to add dashboards for operations and economics (billing-economics) in addition to the currently existing one for patient experience.

Your insights and feedback on this app are greatly appreciated. If you have any thoughts, experiences, or feedback on MeHeDI, I encourage you to leave a comment below and share them.